Model evaluation of the effectiveness of business processes in terms of managing knowledge workers

eng Artykuł w języku angielskim DOI:

wyślij Justyna Patalas-Maliszewska , Sławomir Kłos University of Zielona Góra, Poland

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Abstract

This article elaborates on the model of managing knowledge workers. The authors aim at analysing a effectiveness of business processes in the sale functional area in enterprises based on the research results. Specifically, likely consequences of managing knowledge workers as "sale specialist" on the effectiveness of internal business processes are studied. This was followed by a discussion on the results of the literature and empirical studies. The summary shows the directions of a further work.

Keywords

business processes, effectiveness, knowledge workers

Model oceny efektywności procesów biznesowych w aspekcie zarządzania pracownikami wiedzy

Streszczenie

W artykule zaprezentowano model oceny efektywności procesów biznesowych w obszarze sprzedaży w aspekcie zarządzania pracownikami wiedzy na podstawie wyników badań empirycznych. Zaprezentowano wyniki badań dotyczące wpływu wymiany wiedzy pomiędzy pracownikami wiedzy na wartości zdefiniowanych wskaźników oceny efektywności procesów biznesowych. W podsumowaniu pokazano kierunki dalszych prac.

Słowa kluczowe

efektywność, pracownicy wiedzy, procesy biznesowe

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